Support
How can we help?Quick and personal.
Questions, problems or ideas about Kreidezeit? Support is available by email, usually with a reply within a few business days.
Feedback from within the app
In Kreidezeit, go to Settings › Send feedback. It helps to include your device, iOS version, app version (Settings › About Kreidezeit) and a short description of what happened.
Frequently asked questions
What is free?
Timetable, planner (lesson planning up to the end of next week), to-dos, meeting notes and one class. Backup and transfer are always free. The full version (monthly subscription with a free week, or a one-time purchase) unlocks unlimited classes and planning, attachments, import and printing.
What happens when my subscription ends?
Everything you created stays available to view, edit and back up. Only new items beyond the free limits are no longer possible.
How do I cancel my subscription?
In your device settings: tap your name › Subscriptions › Kreidezeit.
My purchase isn't showing.
Go to Settings › Full version › Restore purchases, using the same Apple Account you bought with.
I received a code.
In the app under Settings › Full version, or in the App Store: tap your profile picture › Redeem Gift Card or Code.
My class lists don't appear on my other device.
That's intentional: student data stays only on the device where it is entered. Use Settings › Class lists › Transfer to move it to a new device, and create a backup regularly.