Help · More help

Troubleshooting

Quick fixes for common questions.

Entries don’t appear on my second device

Both devices need to be signed in to iCloud with the same Apple Account. Class lists intentionally don’t appear on other devices, see Moving to a New Device.

My classes are missing on the new device

Class lists don’t come through iCloud. Transfer them from the old device or restore them from a backup, see Backup.

Where are my entries in the month plan?

Since version 1.7, all earlier entries in the month and year plans are events. They’re still on their day, see Events.

How do I delete a lesson in the week?

Touch and hold the lesson and clear it from the menu, or open the lesson and delete it there. Swipe to delete is no longer available in the week.

The full version isn’t active

Tap “Restore” on the purchase page, with the same Apple Account you bought with. More under Purchases, Subscription and Codes.

Prices don’t load

Check your internet connection and tap “Try Again” on the purchase page.

The backup won’t open

You need a file ending in .kzsicherung and the password you set when backing up. If the file is in iCloud Drive, Kreidezeit downloads it first, which needs an internet connection.

Class lists can’t be protected

The lock needs a device passcode. Set one up in the device’s Settings and open Kreidezeit again.

Holidays are missing or wrong

Check the state under Settings › School. Outside Germany, holidays are added by hand or imported, see Holidays and Public Holidays.

“Send Feedback” doesn’t open an email

Without a mail app set up, copy the address and use it in another app: support@kreidezeit.app.